Effective Date: June 2025
🧾 General Policy
At SoftFlexFinds , we want you to love what you receive. If something doesn’t meet your expectations, we’re here to help — within reason and fairness.✅
What’s Eligible for a Refund or Replacement?
- ❌ Damaged
- 🚚 Incorrect or incomplete
- 📦 Never delivered after the shipping window
- Refunds are only processed for damaged, defective, or incorrect items.
- We accept product queries within 7 days of delivery.
REQUIREMENTS
- Your order number
- A clear photo or video of the issue
- A short description of what went wrong
❌ Non-Returnable Items
- Downloaded or accessed digital files (eBooks, toolkits, guides)
- Gift cards and bonus codes
- Personalized or customized orders
❗️ Important Notes:
We do not accept physical returns due to global supplier logistics.
We will review each case and offer a refund or reshipment where eligible.
Refunds are processed to your original payment method once approved.
When Will I Hear Back?
You’ll receive a response within 24–48 business hours after submitting your claim.
Thank you for choosing SoftFlex Finds — where your experience matters just as much as your order 🤍
📮 Questions?
We’re happy to clarify anything.
Contact us at support@studiomarvela.com or use the contact form.
✨ Thank you for shopping with intention and supporting us !